A: Browse the collection, pick your piece, choose the variant, and add it to the cart. Then follow the checkout steps.
Orders & Products
Q: How do I place an order?
Q: Do you restock sold-out items?
A: Sometimes, depending on what our supplier has available. We cannot promise it for any specific piece.
Q: How do you choose what you sell?
A: Every piece has to answer three questions before it earns a place here: would we wear it ourselves, will it still look right in five years, and is the price honest. One no and it does not make the cut. Our criteria are written out in full on our Our Story page.
Shipping & Delivery
Q: Where do you ship to?
A: We ship across Europe. Spain is our home market and where most of our orders go.
Q: How long does shipping take?
A: Orders are dispatched within 2 to 5 business days. Delivery to Spain then takes 8 to 12 business days. Elsewhere in Europe it can take longer. We would rather give you the real timeframe than promise an express delivery we cannot keep.
Q: Can I track my order?
A: Every order travels with a tracking number. Write to support@royelite.com with your order number and we will send you the current tracking link.
Payments
Q: What payment methods do you accept?
A: Major credit and debit cards, plus the wallets shown at checkout. The full list appears on the payment page before you confirm anything.
Q: Is my payment information secure?
A: Payments are handled by Shopify's encrypted checkout. We never see or store your card details.
Returns & Refunds
Q: What is your return policy?
A: You have 14 days from delivery to withdraw, no reason required. You may examine the item as you would in a store; handling beyond that can reduce the refund. The direct cost of returning the product is borne by the customer. Full terms in the Refund Policy.
Q: How do I request a refund?
A: Email support@royelite.com with your order number stating you wish to withdraw — a model form is in the Refund Policy. We confirm and send you the return address, normally within one business day. We do not do direct exchanges: return the item and place a new order.
Customer Support
Q: How do I contact customer service?
A: Through our Contact page, by email at support@royelite.com, or on WhatsApp. For general enquiries write to info@royelite.com.
Q: What are your customer service hours?
A: We answer messages Monday to Friday, normally within one business day.
Miscellaneous
Q: Do you run discounts or promotions?
A: Yes — real ones. We run genuine offers from time to time, and when we do, they appear directly on the site. What you will not see here is a countdown timer or an invented flash sale: the price you see is the price it is.
Q: Can I collaborate with RoyElite as an influencer or partner?
A: We are glad to hear from creators and partners who fit what we do. Write to partnerships@royelite.com telling us about your channels and how you see the collaboration, and we will come back to you.