A: Browse the collection, pick your piece, choose the variant, and add it to the cart. Then follow the checkout steps.
Orders & Products
Q: How do I place an order?
Q: Do you restock sold-out items?
A: Sometimes, depending on what our supplier has available. We cannot promise it for any specific piece. The newsletter is the fastest way to hear when something returns.
Q: How do you choose what you sell?
A: Every piece has to answer three questions before it earns a place here: would we wear it ourselves, will it still look right in five years, and is the price honest. One no and it does not make the cut. Our criteria are written out in full on our Our Story page.
Shipping & Delivery
Q: Where do you ship to?
A: We ship across Europe. Spain is our home market and where most of our orders go.
Q: How long does shipping take?
A: Orders are dispatched within 2 to 5 business days. Delivery to Spain then takes 8 to 12 business days. Elsewhere in Europe it can take longer. We would rather give you the real timeframe than promise an express delivery we cannot keep.
Q: Can I track my order?
A: Yes. Every order ships with a tracking number, and you receive the link by email once it leaves.
Payments
Q: What payment methods do you accept?
A: Major credit and debit cards, plus the wallets shown at checkout. The full list appears on the payment page before you confirm anything.
Q: Is my payment information secure?
A: Payments are handled by Shopify's encrypted checkout. We never see or store your card details.
Returns & Refunds
Q: What is your return policy?
A: You have 14 days from delivery to return an unused item in its original packaging. That is your right under EU law, and we are not going to make it complicated.
Q: How do I request a refund or exchange?
A: Email support@royelite.com with your order number and what went wrong. We reply with return instructions, usually within 24 hours.
Customer Support
Q: How do I contact customer service?
A: Through our Contact page, by email at support@royelite.com, or on WhatsApp.
Q: What are your customer service hours?
A: Monday to Friday, 9:00 to 18:00 CET. Messages sent outside those hours are answered the next business day.
Miscellaneous
Q: Do you run discounts or promotions?
A: No countdown timers, no invented flash sales. When we run a genuine offer, the newsletter hears about it first.
Q: Can I collaborate with RoyElite as an influencer or partner?
A: Write to partnerships@royelite.com with your details.