A: Simply browse our collection, select your item, choose size/color (if applicable), and click “Add to Cart.” Once ready,
proceed to checkout and follow the instructions.
Orders & Products
Q: How do I place an order?
Q: Do you restock sold-out items?
A: Some products may be
restocked depending on supplier availability. You can subscribe to our
newsletter or follow us on social media for restock updates.
Q: Are your products authentic and high quality?
A: Yes, we carefully source from trusted
suppliers and inspect listings to ensure quality and value before making them
available in our store.
Shipping & Delivery
Q: Where do you ship to?
A: We currently ship worldwide. Shipping times may vary depending on your location.
Q: How long does shipping take?
A: Orders are usually processed within 2–5 business days. Delivery may take 7–20 business days depending on the shipping destination.
Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking link via email so you can follow your
package.
Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods available at
checkout.
Q: Is my payment information secure?
A: Absolutely. We use encrypted and secure payment gateways to protect your information.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery for items that are unused and in original packaging. Please see our Return Policy page for details.
Q: How do I request a refund or exchange?
A: Contact our support team with your order number and reason for return. Once approved, you’ll receive instructions for
shipping back the item.
Customer Support
Q: How do I contact customer service?
A: You can reach us through our Contact Us page, via email at support@royelite.com, or through live chat (when available).
Q: What are your customer service hours?
A: Our team is available Monday to Friday, 9 AM – 6 PM (EST). Messages sent outside these hours will be answered on the next business day.
Miscellaneous
Q: Do you offer discounts or promotions?
A: Yes, we regularly run promotions. Subscribe to our newsletter or follow us on social media to stay updated.
Q: Can I collaborate with Roy Elite as an influencer or partner?
A: Absolutely! Please contact us at
partnerships@royelite.com with your details.