Shipping policy

1. Scope

1.1 This policy describes how RoyElite ships and tracks orders placed through the online store.

1.2 It is provided for information purposes and does not limit any right granted to the Customer by the Terms of Service, the Refund Policy, or mandatory consumer legislation.

2. Shipping cost

2.1 Shipping is free of charge on every order, to every destination currently served by RoyElite.

3. Processing

3.1 Orders are processed for dispatch as soon as possible after payment is confirmed.

3.2 Processing time is separate from transit time and is not a guarantee of same-day dispatch.

4. Tracking

4.1 A tracking number is issued once the carrier has registered the parcel. RoyElite sends it to the Customer by email as soon as it becomes available.

4.2 The Customer can also find tracking information on the order status page.

4.3 Because the tracking number is issued by the carrier, it may take a short time to appear or to update after dispatch.

5. Delivery times

5.1 Delivery times vary by product, destination and carrier, and are not identical across the catalogue.

5.2 Where a product page or other communication states a delivery timeframe, it is an estimate, not a guaranteed delivery date.

5.3 RoyElite does not commit to next-day or guaranteed-morning delivery.

6. Multiple packages

6.1 An order may be shipped in more than one package, and packages may arrive on different dates. Each tracking number provided covers only the package it was issued for.

7. Delivery address

7.1 The Customer is responsible for providing a complete and correct delivery address at checkout.

7.2 RoyElite is not responsible for delay or non-delivery caused by an incorrect or incomplete address provided by the Customer.

8. Non-delivery within 30 days

8.1 Where delivery has not taken place within thirty (30) days of the order being placed, the Customer is entitled to terminate the contract and receive a full refund, in accordance with the Terms of Service.

9. Questions or issues

9.1 If a delivery is delayed or a tracking number does not update as expected, contact support@royelite.com.

10. Contact

10.1 Any question relating to this policy should be addressed to support@royelite.com