Return & Refund Policy
At RoyElite, we want you to feel confident in every purchase. If for any reason you are not completely satisfied, we offer a simple and transparent return process.
✅ Eligible Returns
• Defective or damaged item on arrival
• Wrong product received
• Item not as described
Request within 14 days of delivery; item unused, in original packaging, with proof of purchase.
❌ Non-Returnable Items
• Change of mind
• Used or worn items
• Discounted / clearance items (unless defective)
🔁 Return Process
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Email support@royelite.com with order number & reason
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Await approval and return instructions
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After inspection, we confirm approval status
💸 Refunds
• Processed within 5-10 business days to original payment method
• Shipping costs are non-refundable
🌍 Return Shipping Costs
• If error is ours (defect / wrong item) ➜ we cover costs
• Otherwise ➜ customer pays return shipping
Questions? Contact us at support@royelite.com or via WhatsApp.